The Old Navy Credit Card is a co-branded store credit card for Old Navy (part of Gap Inc.) shoppers. It is now issued by Barclays Bank Delaware and runs on the Mastercard network. In 2022, Gap Inc. launched a new credit card program (the Navyist Rewards Mastercard) in partnership with Barclays and Mastercard.
Today, existing Old Navy cardholders and new applicants are migrated to this Barclays credit card. The card earns reward points across Old Navy and Gap Inc.’s family of brands, has no annual fee, and includes perks like free shipping on qualifying orders. In short, it’s a no-fee retail credit card tied to Old Navy that helps you save with rewards and discounts while shopping.
How to Apply for the Old Navy Credit Card
Applying for an Old Navy Credit Card is straightforward. You can apply online through the official Old Navy or Gap website, or in person at any Old Navy, Gap, Banana Republic, or Athleta store. During checkout (in-store or online), staff often offer you the chance to apply and save on your purchase.
For example, opening a new Navyist Rewards Mastercard account can get you a 30% discount on your first Old Navy purchase. Online, look for the “Apply” or “Credit Card” link (often under promotions or the Navyist Rewards section) and fill out the secure application form.
When you apply, you’ll be asked for basic personal and financial information. Approval depends on your credit profile. If approved, you’ll receive a temporary card and your permanent card in the mail shortly. The new Barclays-issued Navyist Rewards Mastercard is a Gap Inc. Credit Card that works at Old Navy and sister brands.
As the Business Wire press release notes, “Barclays is now the official issuer of Gap Inc.’s co-branded and private label credit card program”, and customers can apply online or in any US retail store. There is no annual fee, and new applicants enjoy special sign-up perks (like the 30% first-purchase discount) when approved.
Key Steps to Apply:
- Online: Visit the Old Navy website (oldnavy.com) and look for the Navyist Rewards or Credit Card section. Click Apply for the Card, then follow the prompts. The application is processed by Barclays. (If you see “Barclays Bank” on the application page, you’re in the right place.)
- In Store: Ask a cashier or store associate about the Old Navy credit card. They can guide you to apply at checkout. You may apply using an iPad or paper form.
- By Phone or Mail: Old Navy does not typically offer phone or mail applications for the credit card. Stick to online or in-store methods.
- Partnership Note: Remember, this card is part of Gap Inc.’s new Barclaycard program, so after approval your account will be managed by Barclays. You’ll get a Barclays-issued Mastercard in your name.
Once you apply and are approved, you become a Navyist Rewards cardmember. You’ll start at the entry-level rewards tier (Enthusiast) and earn 5 points per dollar on Old Navy and other Gap family purchases, plus 1 point per dollar elsewhere.
Also enjoy perks like free 3–5 day shipping on orders $50+, birthday surprises, and exclusive cardmember promotions. With no fee and ongoing sales, it’s a popular store card for frequent Old Navy shoppers.
How to Log In to Your Old Navy Credit Card Account
Once you have an Old Navy credit card, you will manage your account through Barclays’ secure online portal. The login process can be called the Old Navy credit card login or Old Navy Barclays credit card login, but either way it’s on Barclays’ website. To sign in:
- Go to the login page: Visit oldnavy.barclaysus.com (Barclays US Card Services site for Gap Inc.). This is the official portal for Old Navy, Gap, Banana Republic, and Athleta credit card holders. (You can also find links from oldnavy.com under Navyist Rewards or account pages, which redirect you here.)
- Enter credentials: Type your username (often your email) and password that you set up. If you’re not set up yet, click Set up online access on that page. This will guide you to create a login using your card number, Social Security number, and other info.
- Forgot username/password: If you forget your login details, use the Forgot username or password? link on the login page. Enter the requested info, and Barclays will send password reset instructions to your email.
- Mobile App: You can also download the Barclays Mobile App and register your Old Navy card under Gap Inc. cards to check balances and pay bills. The login there works with the same credentials.
For clarity: the Old Navy credit card login is separate from the Old Navy shopping website login. If you already have an Old Navy online shopping account, that username/password is different from the Barclays card login.
Make sure you use the Barclays page (oldnavy.barclaysus.com) when logging into your credit card account. Once logged in, you can view transactions, balances, statements, and rewards points.
How to Make Payments on the Old Navy Credit Card
Paying your Old Navy credit card bill is easy and there are multiple options:
- Online Payments: The fastest way is to log in at oldnavy.barclaysus.com and click Make a Payment. You can pay from a linked bank account (checking or savings) or by checking account and routing number. You may also enroll in automatic payments (auto-pay) so your minimum or statement balance is paid each month.
- By Phone: Call Barclays card services at 866-621-0532 (toll-free) to make a payment over the phone. If you use the automated system, payments are typically free. Paying with a live agent might incur a small fee. You will need your card number and bank account details.
- By Mail: You can mail a check or money order to the payment address on your statement. (Addresses can vary by region; check your billing statement or statements portal.) In general, use the payment coupon and mail to the Card Services address shown on your bill. Allow several days for delivery. (Note: Old Navy retail stores do not accept credit card payments, and staff cannot process payments in person.)
- In Person: Unfortunately, unlike some store credit cards, you cannot pay your Old Navy card at the register. All payments must go through Barclays (online, phone, or mail).
Payment Timing: Your payment will post as of the date it is received by Barclays. For online or phone payments, you may get same-day credit if done early enough. Mailed payments are credited on the postmark date. To avoid a late fee, pay by 5 p.m. EST on your due date.
Your due date is listed on each statement and is typically 23 days after the end of the billing cycle. This date is fixed each month (excluding weekends and holidays) and will be printed on your monthly statement or available online. Paying at least the minimum by the due date is required to avoid late fees and interest.
Remember, paying your Old Navy card on time also preserves your credit. Late payments can incur fees (for example, $27–$37 after the first late payment) and harm your credit score. Always aim to pay at least the minimum by the due date. If you can, paying the full statement balance monthly means you owe no interest (the card has no interest-free grace for revolving balances if unpaid).
Customer Service and Contact Information
If you need help or have questions about your Old Navy credit card, here are the key contact options:
- Barclays Card Services (Credit Card Support): For account inquiries, payments, lost/stolen cards, or technical support, call 1-866-621-0532. This is the main number for Old Navy (Gap Inc.) credit cards issued by Barclays. It’s a 24/7 automated service; live reps are available during banking hours. Use this number to activate your new card (if not using the online link), set up online access, check balances, or report issues.
- Old Navy Customer Service: For general Old Navy questions (not account-specific), call 1-800-653-6289 (1-800-OLD-NAVY). This is the same number printed on store receipts. Representatives can answer questions about Navyist Rewards, store policies, and can provide general guidance on the credit program.
- Credit Card Activation: When you receive a new Old Navy credit card, activate it by phone or online. Call 1-877-524-0406 (Barclays activation line) as indicated on the card. You can also activate at oldnavy.com/activate (though this is the old URL, it should redirect you appropriately). Follow the instructions to set your PIN.
- Online Support Portal: Visit oldnavy.barclaysus.com and log in to send secure messages. After logging in, go to the “Contact Us” or “Secure Mail” section to email or chat with customer service without leaving the site.
- Mailing Address: If you need to send written correspondence (payments with check, billing disputes, etc.), use the addresses provided on your billing statement. Common addresses include P.O. Boxes in Wilmington, DE or Philadelphia, PA for different credit card mailings. (Always use the address listed on your statement to avoid delays.)
Lost or Stolen Card: If your card is lost or stolen, report it immediately. The fastest way is to log in online and use the secure message option, or simply call 1-866-621-0532 and follow prompts to report a missing card. Barclays will freeze your account and send you a replacement card (a new card number and physical card) for your protection.
Frequently Asked Questions (FAQs)
- How do I recover my login or password? On the credit card login page (oldnavy.barclaysus.com), click “Forgot username or password?”. Enter your email and the system will email you a link or temporary password. If you’re having trouble, call Barclays support at 866-621-0532 for help. (Remember this is different from your Old Navy shopping site login.)
- When is my payment due each month? The due date is at least 23 days after your billing cycle ends. It will be the same calendar date every month (unless it falls on a weekend/holiday). Your statement and online account clearly show the due date. Make sure to pay at least the minimum by that date to avoid late fees.
- What is the customer service phone number for the Old Navy credit card? Call 1-866-621-0532 to reach Barclays credit card support for your Old Navy card. For Old Navy store-level questions, use 1-800-653-6289.
- How do I replace a lost or stolen card? Report a lost/stolen card immediately. You can do this by logging in online or calling 1-866-621-0532. Barclays will cancel the old card, send you a new account number and new card. You should also update any automatic payments with the new card info when you receive it.
- Can I pay my bill at an Old Navy store? No. Old Navy stores cannot process credit card payments. All payments must be made online, by phone, or by mail to Barclays.
- What if I have multiple Gap Inc. cards? If you have Old Navy, Gap, Banana Republic, or Athleta cards under the new program, your reward points and account information can be combined under one login. Make sure your accounts use the same email/phone so they merge automatically. You can manage all Gap Inc. cards in one place.
- What if I don’t remember my due date or statement balance? Simply log in to your account or call 866-621-0532. Your current balance, due date, and payment options will be given to you.
- How do I update my personal information? Sign in online and go to Account Services. You can change your mailing address, email, or authorized users. Or call Barclays support at 866-621-0532 to update details securely.
- Can I use my rewards points for statement credit? No. Old Navy reward points (Navyist Rewards points) can only be redeemed for merchandise at Gap Inc. stores (Old Navy, Gap, etc.) or via Gap Inc. shopping channels. You cannot apply points to your credit card balance.
By following these steps and using the official resources, managing your Old Navy credit card is easy. Whether you’re logging in to check your balance, making a payment, or contacting support, the key is to use the official Barclays card site and numbers.
Keep your card information secure, pay on time, and enjoy the perks that come with being a cardmember of the Old Navy (Navyist Rewards) program.
